FAQ

Answer: We provide a three-year warranty. During the warranty period, if you have any problems caused by machine manufacturing (except for operational errors, damage caused by unstable voltage and current, damage caused during transportation, and improper installation by customers), we will be responsible for machine maintenance Work.

Answer:

1)You need to stop using the machine

2)Take pictures of the problem of the machine to us, or describe the problem in detail

3) Sales staff will create a group chat, including customers and professional after-sales engineers

4) Engineers analyze and find the problem

5) For small problems that can be handled remotely, the after-sales engineer will conduct online video with you for one-on-one problem adjustment (our machine quality is very good, and there are almost no major problems)

Answer: The items covered under the warranty will depend on the manufacturer and the specific model of the fiber laser cutting machine. Typically, the warranty will cover defects in materials and workmanship.

Answer: This will depend on the warranty terms and conditions offered by the manufacturer. Some warranties may cover on-site service while others may require the machine to be shipped to the manufacturer for repair.

The frequency of maintenance will depend on your usage and voltage stability. Our after-sales engineers will give reasonable advice on the maintenance of your machine according to your specific situation.

Answer: It is recommended to follow the manufacturer’s recommended maintenance procedures. Some routine maintenance tasks may be able to be performed by the customer, while others may require a trained technician.A detailed maintenance manual will be sent to customers along with the machine

Answer: Before the machine leaves the factory, we will send a video package to the customer, which contains detailed videos of disassembly and installation, and we will provide door-to-door engineer training to tell customers how to use and operate the machine to prolong the life of the machine. Let the machine provide better service.

 

Answer: Most manufacturers provide a hotline or customer support number for technical assistance. Contact information can typically be found on the manufacturer’s website or in the machine manual.

A: The lead time for replacement parts will depend on the manufacturer and the location of the customer. If it is a small accessory, it can be sent to you intact by DHL within a week at the earliest. Larger accessories need to be determined according to the time of sea, air, and land transportation.

A: On-site service response time will depend on the location of the customer and the schedule of the after-sales engineer. but we’ll try to be as fast as possible

Answer: The cost of on-site service will depend on the specific location of the customer and the number of days the engineer travels. We provide the most professional and economical after-sales dispatch in the industry

The typical service life of a fiber laser cutting machine depends on the specific model of the machine. With proper maintenance, a fiber laser cutting machine can last for many years.

Answer: The expected downtime for routine maintenance will depend on us and the specific maintenance tasks being performed. Generally no more than three days

A: It may be possible to upgrade or retrofit a fiber laser cutting machine with new technology. We have a professional R&D team to update and upgrade, if there is new technology, we are happy to share it with customers

Answer: Yes, the software for a fiber laser cutting machine can typically be updated. Contact us

Answer: The specific safety features will depend on the specific model of the fiber laser cutting machine. Common safety features include emergency stop buttons, safety interlocks, and protective enclosures.

Answer: Yes, there may be special requirements for operating and maintaining a fiber laser cutting machine. It is important to follow our recommended procedures for operation and maintenance, including proper training, safety precautions, and regular maintenance tasks. Failure to follow proper procedures can result in machine damage, injury, or other hazards.