After-sales service

create customer value with reliable and dependable products

Unrivaled After-Sales Support for Customers Worldwide

When you opt for YIDA Laser, our commitment to worry-free service extends across the globe. Our dedicated after-sales service team is at your disposal, providing swift responses to your inquiries and expert troubleshooting for any machine issues that may arise. With our exceptional support, you can concentrate on your work, confident that we have your back every step of the way.

Customer support

Become a Part of the YIDA Laser Community and Unlock a World of Laser Excellence! Our esteemed family comprises laser experts, skilled technicians, and dedicated after-sales support professionals.

Embracing our unwavering commitment, our customer support and service teams stand ready to address your queries, guide you in selecting the perfect metal laser products tailored to your business needs, and ensure you maximize the potential of your laser machines. Our sole aim is to deliver an exceptional experience to you, our esteemed customer, as you embark on a satisfying journey with YIDA Laser.

After-Sales Service

Experience Unmatched Support, Anytime, Anywhere! Our 24/7 online service is just a call away, ready to swiftly address any technical inquiries you may encounter. Rest assured, our skilled technicians are at the ready to visit your site for seamless installation, expert training, and unwavering technical support, ensuring you unleash the full potential of your CNC laser machine.

Customer-Centric Approach:

Tell us about your business requirements or any inquiries regarding CNC laser machines. Our commitment lies in providing you with personalized assistance to discover the perfect metal laser solution tailored to your needs.

Training Programs

Conducting regular training sessions for machine operators and maintenance personnel to optimize machine usage, prevent potential issues, and extend the machine's lifespan.

Warranty Coverage

Each machine comes with a 2-3-year warranty. We are offering generous warranty packages that cover parts and labor, providing peace of mind to customers and demonstrating confidence in the machine's quality.

Preventive Maintenance Programs

We are implementing scheduled maintenance plans to inspect, clean, and adjust the machine, proactively identifying and addressing potential problems before they escalate.

Customer Feedback System

We have a feedback system to gather and act upon customer feedback, continuously improving the after-sales support process based on customer needs and suggestions.

Spare Parts Availability

Maintaining a comprehensive inventory of spare parts, readily available for fast shipping and replacement, ensuring minimal downtime.

Machine Installation Support

Customers will receive comprehensive support materials, including machine operation videos and a user manual complete with infrastructure diagrams and schematic plans for smooth machine installation, operation, maintenance, and troubleshooting. In addition, our team of senior engineers is prepared to provide hands-on assistance during the entire onsite machine installation process. Your satisfaction is our top priority, and we are committed to ensuring you have all the resources needed to make the most of your investment.

Training

We take pride in providing complimentary machine training to ensure your technicians acquire essential skills in programming, machine maintenance, and optimizing cutting performance. For a more immersive learning experience, we also offer face-to-face technical training at our state-of-the-art Laser Industrial Park in Zibo, China. Here, you'll find well-assembled machines, an array of tools, and cutting-edge testing devices, all designed to enhance your team's expertise and confidence.

Quality Guarantee

Ensuring the utmost machine quality, we conduct a rigorous and comprehensive machine test before shipping. The machine undergoes several days of continuous operation, using your materials for testing. This approach guarantees that each customer receives a high-quality machine with consistent processing speed and exceptional working performance, just like the sample testing. Rest assured, shipments will be arranged only after the machine has demonstrated its optimal performance, leaving no room for compromise on quality and efficiency. Your satisfaction is our top priority, and we take every measure to deliver a reliable and top-performing machine for your business.

Commitment

1. Swift Response Time - You can count on us to respond to your inquiries within six hours, ensuring you get the timely support you need.
2. Quick Sample Making - We understand the importance of promptness, which is why we deliver sample making within one day to accelerate your decision-making process.
3. Efficient Solution - Within two days, we provide comprehensive solutions tailored to your specific needs, ensuring a seamless and effective experience.
4. Lifelong Support - Our support doesn't end with the sale; we are here to provide lifelong assistance and guidance, ensuring your continued success with our products.

Start growing with us today

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find the right laser machine, why not wait when you can grow now?

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What did the customer say?

We have one 8000w fiber laser cutter purchased from YIDA. The fiber laser machine has performed better than expected. Until now, it is working very well. Before purchasing, I asked some quotations from Chinese suppliers, after research and comparison, finally I keep 3 companies in my mind, after visiting China, finally I choose YIDA as the supplier. Their factory is very professional. Great value for money. After about 2 months, we get our laser cutter installed in workshop, with the detail user manual and videos, I operate it very well now.

– Prince Chadha from United States